Candoo HVAC Service & Maintenance Franchise Operations Training

Private Course

Please sign in to contact responsible

Responsible	Karina Santos
Last Update	07/26/2026
Completion Time	1 hour 12 minutes
Members	7

Course
Reviews

Franchisee Operations

Course Introduction

2Lessons ·
- Welcome to Candoo HVAC Service & Maintenance
- How to Use This Course
Understanding HVAC & the Candoo Offer

8Lessons ·
- What is HVAC?
- Types of HVAC Systems
- Service vs Maintenance
- Why HVAC Maintenance Matters
- The Cost of No Maintenance
- What’s Included in a Candoo Service
- Customer Types & Benefits
- Quiz: Understanding HVAC Fundamentals
  
  10 xp
Safety & HVAC Fundamentals

7Lessons · 33 min
- Safety Principles
- Electrical Safety Basics
- Refrigerant Safety
- Overview of Heat Pump Systems
- Key Components of HVAC Systems
- Operating Modes
- Quiz: Safety & System Basics
  
  10 xp
Preventive Maintenance – Core Skills

5Lessons · 21 min
- What is Preventive Maintenance?
- Indoor Unit Maintenance
- Outdoor Unit Maintenance
- Electrical Checks (Awareness)
- Quiz: Preventive Maintenance
  
  10 xp
Unit-Specific Maintenance

5Lessons · 4 min
- Cassette Units
- Wall-Mounted Units
- Ducted Systems
- Airflow & Ductwork Checks
- Quiz: Unit-Specific Maintenance
  
  10 xp
System Checks & Performance Testing

3Lessons · 14 min
- Full Maintenance Walkthrough
- Identifying Early Warning Signs
- Quiz: System Checks & Testing
  
  10 xp
Troubleshooting, Reporting & Best Practices

5Lessons ·
- Basic Troubleshooting
- Maintenance Frequency
- Documentation & Reporting
- Best Practices
- Quiz: Troubleshooting & Best Practices
  
  10 xp
Customer Conversations & Opportunities

8Lessons ·
- Who Needs HVAC Maintenance?
- Key Selling Points
- Simple Sales Conversation Framework
- Residential Sales Example
- Commercial Sales Example
- Handling Objections
- Creating Opportunities
- Maintenance Agreements
Final Assessment & Next Steps

1Lessons ·
- Final Assessment